Northwest Naturals loves seeing your completed products on the shelves, so we will do everything possible to get you there. Our Customer Service team members, known as Sales Administrators, strive to be the most efficient, flexible, collaborative support system you can have throughout your food and beverage development process. From start to finish, Customer Service dedicates its efforts to your success.
So what does Customer Service do? We are the vessel that connects your team to ours. We ensure that customers receive what you ordered on or before your deadlines, and we will work with you to accommodate possible last-minute changes in your production schedule or other adjustments. In addition to providing your order, Customer Service can assist you with document requests, such as Product Specifications, Kosher Certificates, Organic Certificates and more. We work closely with the Quality team to ensure Northwest Naturals can meet your requirements prior to your order shipping.
When a customer requests an existing Northwest Naturals product, they will immediately be partnered with our Customer Service team members to work through the order details. However, if the customer requests a custom blend, they will be transferred to Research and Development and work through a different process.
Our Customer Service team is elite and focused, where every detail of your order can be addressed efficiently without the lag of a large bureaucracy. For example, in the event of last-minute changes, Customer Service can react flexibly in many situations and even access other departments within Northwest Naturals quickly. As a team-oriented company, we can assure you that your products are undergoing the collaboration and expertise of many people who want to see you succeed.
You may assume our Customer Service team might seem like your average call center, but their jobs are much more robust. The team collaborates with customers and works closely with other Northwest Naturals departments. A day in the life of the Northwest Naturals Customer Service is full of creative solutions, opportunities to think on your feet, and heartfelt efforts to put your products on the shelves.